gogopinas Privacy Policy — How We Handle Your Personal Data in the Philippines

When you register an account on gogopinas, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address. During the account verification process, we may also request a copy of a valid government-issued ID, such as a Philippine passport, driver's licence, or SSS card, to confirm that you meet the minimum age requirement of 21 years old. When you make deposits or withdrawals, we collect transaction details including payment method information, transaction amounts, and timestamps, though we do not store full card numbers or sensitive banking credentials directly. We also collect technical data automatically when you use our platform, such as your IP address, device type, browser version, and session activity logs, which help us maintain platform security and improve your experience. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect data beyond what is required.

The personal data we collect is used exclusively to operate, maintain, and improve the gogopinas platform for players across the Philippines. Your identity information is used to verify your account, process deposits and withdrawals, and comply with our legal obligations under applicable Philippine regulations governing online gaming. Transaction data is used to process payments accurately, detect fraudulent activity, and generate account statements that you can access at any time. Technical and behavioural data helps us identify and resolve platform issues, prevent unauthorised access, and personalise your experience — for example, by remembering your preferred language or game categories. We may also use your contact details to send you important account notifications, security alerts, or updates about changes to our terms and policies; we will only send promotional communications if you have opted in to receive them. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

gogopinas does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — full stop. We share your data only with trusted service providers who assist us in operating the platform, and only to the extent necessary for them to perform their specific function. These include payment processors who handle PHP transactions, identity verification partners who assist with KYC compliance, and cloud infrastructure providers who store platform data securely. All third-party partners are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. In certain circumstances, we may be legally required to disclose personal information to government authorities or regulatory bodies in the Philippines — for example, in response to a valid court order or a request from PAGCOR or other relevant agencies. Any such disclosure will be limited strictly to what is legally required, and we will notify you where permitted by law.

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account information and transaction records are typically retained for a minimum of five years following account closure, in line with standard financial record-keeping obligations under Philippine law. Identity verification documents are stored securely for the duration of your account and for the legally required period thereafter. Technical logs and session data are retained for a shorter period — generally up to 12 months — unless a specific security investigation requires them to be kept longer. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will begin the data retention countdown from the date of closure, and you will be notified of the expected deletion timeline upon request.

The security of your personal data is something we take seriously at every level of the gogopinas platform. All data transmitted between your device and our servers is protected using industry-standard SSL/TLS encryption, ensuring that your information cannot be intercepted during transit. Sensitive data stored on our servers — including identity documents and payment records — is encrypted at rest using robust encryption protocols. Access to personal data within our organisation is strictly limited to staff members who require it to perform their job functions, and all such access is logged and audited regularly. We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited. In the unlikely event of a data breach that poses a risk to your rights or freedoms, we will notify you and the relevant Philippine authorities promptly and in accordance with our legal obligations.

gogopinas uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your overall experience as a player. Essential cookies are required for core platform functionality — such as keeping you logged in during a session and remembering your preferences — and cannot be disabled without affecting your ability to use the platform. We also use analytical cookies to understand how players navigate the site, which pages are most visited, and where technical issues may be occurring; this data is aggregated and does not identify you personally. You can manage your cookie preferences through your browser settings at any time, and most modern browsers allow you to block or delete cookies. Please note that disabling non-essential cookies will not affect your access to your account or your ability to place bets, but some personalisation features may not function as expected. We do not use cookies to serve third-party advertising or to track your activity across other websites.

As a player based in the Philippines, you have a number of rights with respect to the personal data that gogopinas holds about you. You have the right to request access to the personal information we hold, to receive a copy of it in a readable format, and to ask us to correct any inaccuracies. You may also request the deletion of your personal data, subject to our legal retention obligations — for example, we may be required to retain certain transaction records even after your account is closed. If you believe that your data is being processed in a way that is unlawful or inconsistent with this policy, you have the right to object and to lodge a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact our support team directly; we will respond to all verified requests within a reasonable timeframe and in accordance with applicable law. We will never penalise you for exercising your data rights, and doing so will have no negative impact on your account or your access to the platform.